Privacy Policy

Last Updated: December 19, 2025

At Fitnestail, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fitnestail.com and make purchases from our store.

Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our website:

Personal Information

When you place an order or create an account, we collect:

Name and contact information (email address, phone number)
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Order history and purchase details
Account credentials (username and password)

Automatically Collected Information

When you visit our website, we automatically collect:

IP address and device information
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

Communication Information

If you contact us, we collect:

Email correspondence
Customer service inquiries
Product reviews and feedback
Survey responses

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

Process and fulfill your orders
Send order confirmations and shipping updates
Handle returns, exchanges, and refunds
Communicate about your orders

Customer Service

Respond to your inquiries and support requests
Resolve disputes and troubleshoot problems
Provide customer support

Marketing and Communications

Send promotional emails about new products, special offers, and updates (with your consent)
Personalize your shopping experience
Conduct surveys and gather feedback

Website Improvement

Analyze website usage and trends
Improve our website functionality and user experience
Develop new products and services
Prevent fraud and enhance security

Legal Compliance

Comply with legal obligations
Enforce our terms and conditions
Protect our rights and property

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers

We share information with trusted third-party service providers who assist us in:

Payment processing (Shopify Payments, PayPal, etc.)
Order fulfillment and shipping
Email marketing services
Website hosting and analytics
Customer service tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

Essential Cookies: Required for website functionality (shopping cart, checkout)
Performance Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing to show relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

SSL/TLS encryption for data transmission
Secure payment processing through PCI-DSS compliant providers
Regular security assessments and updates
Access controls and authentication
Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

Request access to your personal information
Update or correct inaccurate information
Request a copy of your data

Deletion

Request deletion of your personal information (subject to legal obligations)
Close your account

Marketing Communications

Opt out of marketing emails by clicking "unsubscribe" in any promotional email
Manage your communication preferences in your account settings

Cookies

Control cookies through your browser settings
Opt out of targeted advertising

To exercise these rights, please contact us at support@fitnestail.com

7. GDPR Compliance (European Economic Area)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal data based on:

Contract Performance: To fulfill your orders and provide services
Legitimate Interests: To improve our services and prevent fraud
Consent: For marketing communications (you can withdraw consent at any time)
Legal Obligations: To comply with applicable laws

Your GDPR Rights

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

International Data Transfers

Your information may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by the European Commission
Adequacy decisions for certain countries
Privacy Shield certification (where applicable)

8. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

Typically, we retain:

Order information: 7 years for tax and accounting purposes
Account information: Until you request deletion or close your account
Marketing data: Until you unsubscribe or request deletion
Website analytics: 26 months

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will delete the information.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on this page
Updating the "Last Updated" date
Sending an email notification (for significant changes)

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@fitnestail.com
Website: www.fitnestail.com

For GDPR-related inquiries, you may also contact your local data protection authority.

13. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt out of the sale of personal information (we do not sell personal information)
Right to request deletion of personal information
Right to non-discrimination for exercising your rights